You may return your item/s back to us within 14 days of receipt for a refund provided it is in its original, unused condition.
If Pre-ordered/Made to order we will issue Store Credit only, excluding the original delivery charge, or exchange the item for a different size/colour if requested. Please note returns take up to 10 working days to process.
Any unwanted items must be returned to Rock A Riot in their original and unused condition. Unfortunately any items, which are found to have make-up stains on the garment cannot be exchanged or refunded unless they are faulty.
Check out our full Returns Policy below more details.
What is your full returns policy?
Should you change your mind, you can return your items to us, provided:
Items must be returned within 14 days of delivery.
- Items must be unworn and unwashed.
- Items must have all Rock A Riot tags attached.
- Items must be returned at the customer’s expense.
- You must obtain proof of postage just in case your order is lost on its way back to Rock A Riot. Failure to do so may result in us not being able to process your return.
- We reserve the right not to refund you if you return items to us outside the terms of our returns Policy.
- If a parcel is damaged we cannot issue a refund, please insure you have packed the item safe and secure.
- The cost of the returns for a Pre-Order/Made To Order must be paid by the customer.
- The cost of the postal for an exchange return must be paid by the customer.
ROCK A RIOT IS NOT RESPONSIBLE FOR ANY MERCHANDISE THAT IS LOST OR DAMAGED WHILE BEING RETURNED
Pre – Order/ Made to Order Returns Policy
Please note that Rock A Riot does not refund due to items being pre-order/custom made to order. Our delivery time can vary due to availability of dress-making. We will happily offer store credit for items you wish to return or exchange.
In the case of faulty products, we will gladly replace the item once returned back to us. WE DO NOT REFUND if an item is Pre-Ordered/Made to Order.
To ensure you have the best online shopping experience possible, we have put together a flexible returns policy to allow you peace of mind. Returns are processed within seven business days of receiving your items.
All returns will be automatically processed for store credit; if an exchange is desired, you will need to place a new order using that store credit. You will receive an email with details of the store credit once your return is processed. A store credit is issued for the amount spent on the item purchased. (Excluding shipping cost).
Returns must be sent back within 14 days of the customer receiving the item. If a return is sent outside of this time frame, we will use our discretion as to whether we can make an exception in accepting it. Returns must be received in original condition as defined above in our full returns policy.